Refund policy

Last updated: 19 September 2026

Custom pillows

Your pillow is cut from the photo you upload. Once the factory starts, we cannot resell it. We do not accept returns for change of mind, a photo you later dislike, or a blurry or low-resolution photo you sent.

We will replace or refund

• Print, cut, stuffing, zipper, or voice-chip defect
• Wrong size or wrong print side versus what you ordered
• Damaged in transit (photos of the parcel and the pillow help)
• Canada orders not delivered within 30 days of the ship date

Tell us within 14 days of delivery, or within 14 days of the 30-day Canada window for a missing parcel. Email jorsby.ai@gmail.com with your order number and photos. We will replace the pillow or refund the original payment, at our choice.

Cancellations

If you write before production starts, we will cancel and refund. After the factory starts, we cannot cancel.

How refunds are paid

Refunds go back to the original payment method. Shop Pay and PayPal timing is theirs. Shipping paid at checkout is refunded only when we are at fault or the Canada 30-day window is missed.

Contact

CuddleCut, 3901-561 Sherbourne St, Toronto ON M4X 0A1, Canada
jorsby.ai@gmail.com · +1 416-474-5647